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Safety & Support

Help for riders and driver-partners, and how we think about safety.

Ride assistance

Reach support directly from within the StartGo app during or after any ride, using the in-app chat and support screens built into the app.

Driver support

StartGo Captain includes its own in-app support screen for driver-partners to get help with rides, documents, or their account.

Safety information

Every ride is OTP-verified before it starts, and tracked live on the map from pickup to drop-off.

Privacy & legal

A dedicated privacy policy and terms of service screen exist in the passenger app, but the actual policy and terms text has not been written yet — the in-app pages are currently placeholders. We'll publish the real text here once it exists.

Contact details under verification. A support phone number and email address appear in the current app build, but have not yet been confirmed as live/active by the company. We're intentionally not publishing them here until confirmed — see Contact Us for the current status, and the Testing & Information Report for full detail.

Frequently asked questions

Which cities does StartGo serve?

StartGo currently serves Anantapur.

What ride options are available?

Auto, Bike, Cab, and Parcel delivery, all bookable from the StartGo passenger app.

How do I pay for a ride?

Cash, UPI, your in-app StartGo wallet, or a credit/debit card.

How do I become a driver-partner?

Download the StartGo Captain app, register, and submit your driving licence, vehicle registration, insurance and a profile photo for verification. See the Driver App page for the full process.

Is my ride tracked for safety?

Yes — every ride is OTP-verified at pickup and tracked live on the map until drop-off.